RETURN POLICY
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July 2, 2022
Return Eligibility
Your item/s must be unused, unworn and in the same condition as received. However, swimwear can not be returned. The return must requested within 14-days of ordering via our returns initiation process. All original packaging tags must be intact and included. We cannot accept returns if any of these have been removed and the original packaging has been discarded.
In the case where it is evident the item has been worn (leaving makeup residue, washing fabric scents, perfume etc.) or damaged, SORS reserves the right to deduct the necessary value for cleaning, repair and restock.
You must ensure to include the original order invoice with the returning items. If this has been lost or damaged, contact sweatorswimco@gmail.com with your order number to receive a copy.
Late Returns
Any return initiated outside of the 14 day window will not be accepted for refund.
Exchanges
Exchanges are not currently accepted. If you wish to change the size of an item, a new order must be placed and any previous items returned for refund. This is due to us not being able to hold your requested exchange items.
You should follow the above return policy instructions. You will be responsible for any shipping costs to us. All items must be returned in-line with the policy stated above. Any items received that fail to comply with the above, will not be refunded.
Sale Items
Discounted item purchases cannot be retuned or exchanged. Sale items are:
- Any sample sale items
- Any items where a sale/promotional discount code has been applied
- Swim Bundle Box items
-- Workout and swim items bundle deal
Return Instructions​
Email us at sweatorswimco@gmail.com and we will contact you with further steps.
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Items must be returned to us via a tracked and signed for service so that you as the customer and we as the receiver can track parcel progress. While we cover the shipping cost for orders, the return shipping charges remain the responsibility of customer.
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Ensuring your return reaches us will also remain the responsibility of the customer and any issues with the chosen courier cannot be resolved on your behalf.
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Please clearly mark the package as a return, espically returns outside of the U.S. If items are not marked as a return and as a result, SORS is charged import taxes, this amount will be deducted from your order refund.
We aim to process all returns within 5-10 working days of receipt sent via email. This time may vary across seasonal periods, sale periods or US holidays.